A Big Change is Coming to All Arizona McDonald’s Locations
McDonald's is changing the way they serve certain items
The change is headed to Arizona locations - exactly when is still up in the air
The Era of the Pandemic Revealed Restaurant Shortcomings
It's possible the single most significant force for change in the food service industry was the pandemic. Fast food chains are beginning to reimagine their overhead, their menus, and the way they serve customers.
During the lockdowns, restaurants moved much of their business away to the drive-thru and order pick-up model.
With the sudden shift in how consumers interacted with these businesses, shortcomings were quickly revealed. Long drive-thru wait times and incorrect or missing orders caused customer satisfaction to plummet.
Fast Food Restaurants Making a Change
CNN Business reports that McDonald's plans to downsize or eliminate their dining room facilities in the near future, focusing on a more streamlined drive-thru experience.
Plans to overhaul - and in some cases - completely rebuild existing restaurants to reflect the new way of doing business are beginning to take shape.
Why McDonald's is Making These Changes
Customers just aren't hanging out in fast-food dining rooms anymore.
CNN Business says, "Digital sales (i.e. orders made on its app or through its partners like Uber) now make up 40% of its total sales, according to its most recent earnings report."
McDonald's has announced plans to eliminate those self-serve soda machines as part of the redesign. The company is making these changes, they say, to create consistency across its brand.
With rising costs, factors like cost containment may play a part in the company's decision, as well as cleanliness.
Hypervigilance on sanitation is another artifact of the pandemic. Eliminating self-serve drink machines will also do away with commonly touched surfaces where germs can spread.
When Will Self-Serve Drink Machines Leave Arizona McDonald's?
It's not yet clear when the drink machines will be pulled from Arizona McDonald's locations. USAToday reports that the company will transition away from self-serve beverage stations by 2032.
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